Customer service telephone. México: 01-800-212-8951 / USA-CAN: 1-888-922-7381

Service Promise



We understand the value of your vacation and we commit ourselves to making this experience a magical one.


We commit ourselves to clear, concise and accurate communication involving all park entrance and activity pricing, as well as available packages and discounts.


We provide clear timelines for transportation and activities, communicating any changes in programming promptly and insuring a satisfactory resolution to any delays.


We ensure, with proactive communication, you have a way to contact the Xcaret Group providing available means for you to communicate with us whether by telephone, web, chat and email and will provide a timely response in a period not exceeding that of 48 hours.


We are proud of our parks, culture and staff, we open rain or shine as long as visitor safety is insured.


Our parks are staffed with professional people who are able to advise you on all of our locations and services.

Simple accountability

Reliable staff that will assist you throughout your journey, including telephone, web, chat or email assistance answering to any questions or concerns you may have.


We commit ourselves to being honest at all times, keeping you informed of timelines and any issues that may arise and providing prompt and accurate answers to your queries.


We are committed to the quality of our parks and strive to offer visitors a combination of fun, learning, cultural and natural experiences in a clean and safe environment for you and your family .


Satisfied customers are our primary goal and we welcome feedback and suggestions from our customers. We strive to continually improve what we do and encourage your feedback.

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