Experiencias Xcaret Privacy Notice
Experiencias Xcaret S.A. de C.V. is a business group that has cultural, natural, ecological and adventure Parks that offer our visitors ecological, cultural and fun experiences. We are located at Carretera Chetumal – Pto Juárez Km 282, Playa del Carmen, Quintana Roo, Mexico. Our phone numbers are: +52 (998) 884-9422 and +52 (988) 251-6560. Data Protection is handled by the Web Services department who can be contacted by email at the following address:
This Privacy Notice is for the following websites:
http://www.xcaretexperiencias.com, http://www.xcaret.com.mx, http://www.xelha.com, http://www.xplor.travel, http://www.xichen.com.mx, http://www.experienciasxcaret.net/aol, http://www.repsclub.com, http://www.fotoxplor.com, http://fotoxcaret.com, http://travesiasagradamaya.com.mx, http://triatlonxelha.com, http://festivaldevidaymuerte.com, y http://bodasxcaret.com.
One of the priorities of Experiencias Xcaret S.A. de C.V. is to respect our users’ privacy and keep all information and personal data collected secure, so that you will share information only with Experiencias Xcaret S.A. de C.V. unless otherwise specified. Information requested
Among the information requested on our website are:
• Last name
• Home phone
• Office phone
• Cell phone
When using our online service, we will be requesting bank and / or credit card detailssuch as: • Bank information
• Home phone
• Agev • Birth date
Experiencias Xcaret S.A. de C.V. does not request any sensitive data on their websites.
Use of Information
For information received via email:
Your information will be used in the following instances: (i) to respond with information you requested; (ii) in the case you have bought a product or have hired a service, to improve, comply with and control the fulfillment of the contract; (iii) to fulfill the legal obligations of Experiencias Xcaret S.A. de C.V., and (iv) to send you promotional material in case you so required (at the moment you registered in our websites, by ticking the corresponding box or the section to that effect in the Experiencias Xcaret S.A. de C.V. websites and blogs).
Content: Experiencias Xcaret S.A. de C.V. will send you information related to any product or service available in our websites.
Media: Experiencias Xcaret S.A. de C.V. will send you the information via email.
Experiencias Xcaret S.A. de C.V. uses the information requested to provide products and services you requested, to conduct internal research on demographic data and interests of our users and at the same time provide the most satisfying experience when visiting our site and purchasing our services. Also to maintain our users informed about new services and products related to the one bought by our client, comply with our obligations to our customers, evaluate the quality of service, report changes of our products or services and provide a better customer service. Information you entrust us is exclusively for the use of Experiencias Xcaret S.A. de C.V. Experiencias Xcaret S.A. de C.V. requests information that will allow us to contact our customers or users when necessary. Information requested during the registration process is used when you hire a service or purchase a product online. We collect information from various areas of our websites. For each of these sites, the information sought is different and is stored in separate databases.
What are cookies and how are they used?
In the case of cookie use, the "help" button found in the toolbar in the majority of browsers will help you know you how to avoid accepting new cookies, what steps to take so your browser can send you a notice every time a new cookie is received or how to disable all cookies.
Limitation on use and disclosure
A personal identification number which only the user can access and which only he has knowledge of secures the information provided by the user. We recommend that you do not divulge your password to anyone. Experiencias Xcaret does not request your password on any phone call or unsolicited email. In this topic, the team of collaborators of Experiencias Xcaret has focused its efforts to offer the latest updated technology in order to provide the highest security possible. You may stop receiving promotional messages by landline or cell phone and stop receiving email or postal mail advertising by asking to unsubscribe at: email@example.com or in the following phone numbers: +52 (998) 884-9422 y +52 (988) 251-6560.
ARCO Rights (Access, Rectification, Cancellation and Opposition)
Personal data you provide is part of a file containing your profile. You can modify your profile at any time using your user/member number and your personal identification number that was assigned to you or that you chose or by sending an email to . Users may likewise notify us about the cancellation of the data processing and cancellation of their record by the same means or by calling the following numbers +52 (998) 884-9422 and +52 (988) 251-6560. Experiencias Xcaret advises users to update their data each time they undergo some modification, as this will provide a more personalized service. If you participate in the email promotions service, you can disable the service at any time.
Transfer of information to third parties
Experiencias Xcaret does NOT transfer data; it only channels the information in order to ensure the fulfillment of the aforementioned uses and the compliance of the obligations contracted with our clients when they buy a product or hire a service.
Experiencias Xcaret assumes no obligation to keep any information you provide confidential, including the information you provide through newsletters and online chats, and information obtained through cookies described in paragraph 3, the above in terms of that established in Article 109 of the Federal Copyright Law and section I, Article 76 bis of Federal Consumer Protection Act.
When hiring a service or purchasing a product online, we will ask for bank details. We pledge to provide security and confidentiality of the data provided to us, to do so, we have a secure server under the SSL (Secure Socket Layer) so that the information you send is transmitted encrypted to ensure it is protected. To verify that you are in a protected environment, make sure you see an "S" in the navigation bar "https "://.
Changes to the privacy notice
We reserve the right to make modifications or update this Privacy Notice at any time to the attention of legislative or legal internal policies, new requirements for providing or offering our services or products and market practices. If changes to the Privacy Notice occur, you will be notified via email in the address you have registered for such a purpose. We reserve the right to make modifications or update this Privacy Notice at any time to the attention of legislative or legal internal policies, new requirements for providing or offering our services or products and market practices. If changes to the Privacy Notice occur, you will be notified via email in the address you have registered for such a purpose. Privacy notice last updated on March 25th, 2013.
Acceptance of terms
If the customer uses the services in any of the Experiencias Xcaret S.A. de C.V. sites, it means that he /she has read, understood and agreed to the terms outlined above. If you disagree with them, you should not provide any personal information or use the services of the Experiencias Xcaret S.A. de C.V. sites. By visiting the Experiencias Xcaret web site, you are accepting the practices described in this Privacy Notice. Experiencias Xcaret S.A. de C.V. greatly respects every one’s right to privacy.
Opt-out: In regards to the publicity and promotions sent to you via email, we will inform you in each case how to unsubscribe easily and at no cost.