Admission

How much does it cost?

Admission to XPLOR All inclusive costs $109 USD, but for all purchases made 7 days prior to your visit on www.experienciasxcaret.com or http://es.xplor.travel/ , you can benefit from a 10% discount off the normal price. Prices vary according to season. For more information, please consult our list of products and services found in the Price list section of our website.

Can we visit the park on a Sunday?

Xplor is opened from Monday to Saturday, from 9.00 a.m. to 5.00 p.m.. Exceptions are made during vacation periods (December, Easter and summer).

What is the minimum age allowed inside the park?

Children from 5-11 years old get 50% off of the normal adult rate. Access to the Park Xplor is limited to children under 5 years. Presentation of a valid I.D. card at our counters is mandatory.

What are the opening hours?

The Park Xplor opens from Monday to Saturday, from 9.00 a.m. to 5.00 p.m.

What does the admission include?

Your admission covers: zip-line rides, rafts, circuits with amphibious vehicles, access to swimming in the stalactite-filled river, the latest equipment at your service, energy-boosting buffet at will and the use of a locker (big enough for 2 people).

Are there any additional costs imposed on certain activities?

No, all activities in Xplor are included in the price.

How much do the photos cost?

The price of photos depends on the number of people wanting them. The photos are available inside our shop “Tienda de Fotografia” in 2 forms: inside our personalized USB stick or printed.

Is it possible to pay for just one activity?

Your entrance fee at Xplor All Inclusive covers all activities.

What is the exact location of Park Xplor?

This park is located right next to Park Xcaret, found on the avenue “Carretera Federal 307”, km 282, only 56km away from the International Airport of Cancun and 6km away from Playa del Carmen that’s about 55km north of Tulum.

Activities

Am I obliged to participate in all activities or is it possible to choose some of them?

All activities are optional and, at your arrival, you’ll be given the chance to select those which you want to do and those not.

Can I participate in an activity for more than once?

The park’s space is limited and priority is given to all of those who wouldn’t have yet participated. However if at the end of the day there are not so many people, then, you’ll have the chance to re-engage in an activity.

What is the distance between one activity spot and the other?

The departure and arrival points of all activities can be found in centre of the park, therefore the distances between activity spots are very short.

How much time do I need to visit all the spots in the park?

We recommend you get here early so that you’ll have time to do everything and also, to make the best out of the unlimited consumption of our energy-boosting buffet and drinks.

At what speed does the zip-line travel and how long does a single journey last?

Speed doesn’t go higher than 30km/hour. All journeys take 45 minutes.

What is the minimum/maximum weight allowed on zip-lines?

Minimum weight required for this activity is that of 1m40 or 40 kg (88lbs) and the maximum authorised weight is that of 136kg (300lbs). Children aged less than 5 or weigh less than 40 kg will not be allowed to use the zip-lines.

How long are the underground rivers (Rafts and Stalactites)?

2 circuits are enough to navigate on board of the rafts that are each 570 and 530 meters long. The entire trail inside the river is 400 meters long and the average temperature of the water is 24°Celsius.

Do I need a driving license? If I don’t have one, will I be allowed to drive amphibious vehicles?

Only adult individuals aged 18+ are allowed to drive. If you’re a minor, you can ask an adult to drive you. You need to confirm your age by showing a valid I.D. card.

Can a boy aged less than 6 sign up for the zip-line activity if accompanied by an adult?

It all depends on the wind and weather. The staff in charge of our zip-lines determines whether this is possible on the day of visit. A child may however engage in all of the other activities when accompanied by an adult.

What is the maximum number of people allowed on the vehicle?

The amphibious vehicles are limited to 2 adults and 2 children.

Is it possible to participate in these activities if I have heart problems?

Our activities are limited to pregnant women as well as those who suffer from: diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia.

Are these activities allowed to elderly people?

Yes, as long as they are in good physical shape. It is important to bear in mind that most of our activities necessitate constant physical efforts.

What are the necessary physical conditions?

Some activities call for physical strength. It is for this reason that activites of the sort are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women.

Facilities

Where can children or elderly people stay while the family engages in activities?

At Park Xplor, we offer spaces for relaxation where you can find chairs and hammocks at your service.

Where can I put my personal belongings?

There is a locker for every 2 individuals. You can also carry a back-pack with all your belongings inside (No deposit necessary).

What is the type of food that you serve?

The foods and drinks (included in your admission) that we offer inside are all healthy, ideal to boost your energy and to prepare you for your activities.

At what time do meals start being served?

Our restaurant “El Troglodita” is opened from 11.00 a.m. till 5.00 p.m.

Clothes and accessories

Can I bring my camera with me ?

Most activities involve water and your camera might get wet. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Remember to smile when you come across our logo pictures! At the end of your stay, you can buy the photos at the store “Tienda de Fotografia”.

Is the towel included in the price?

No, which is why we advice you to bring one with you.

What kinds of clothes and shoes shall I wear?

We advise you to wear long shorts, t-shirts, swim suits and swim shoes that can be attached to your ankles so as to avoid losing them. We don’t recommend the use of flip-flops or Crocs.