Terms of use

Agreement between customer and www.xplor.travel



This Website is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Website constitutes your agreement to all such terms, conditions, and notices.

If you reside in a country within the European Union, these terms are an agreement between you and Naturamaya Ventura S.L. Under this agreement, goods and/or services will be delivered Naturamaya Ventura S.L. as an agent of Naturama Tours Adventures SA de CV or by Naturama Tours Adventures SA de CV , depending on the type of payment method used for the purchase of the goods and/or services. If you reside in any other country, then these terms are an agreement between you and Naturama Tours Adventures SA de CV and goods and/or services will be delivered by Naturama Tours Adventures SA de CV directly.

Personal and non-commercial use limitation

This Website is for your personal and non-commercial use. The content and information on this Website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to www.xplor.travel, or its suppliers and providers. Accordingly, as a condition of using this Website, you agree not to use this Website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this Website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Website. In addition, whether or not you have a commercial purpose, you agree not to:

(I) Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of www.xplor.travel;

(II) Violate the restrictions in any robot exclusion headers on this Web site or bypass or circumvent other measures employed to prevent or limit access to this Website;

(III) Take any action that imposes, or may impose, in the sole discretion of www.xplor.travel, an unreasonable or disproportionately large load on the www.xplor.travel 's infrastructure; or the infrastructure of its Licensees, Sub-Licensees and affiliates;

(IV) Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of www.xplor.travel

Naturama Tours Adventures SA de CV Naturamaya Ventura SL
Address:Boulevard Kukulkan, Sección A Etapa 1, Km 8 Lt 5B, Cancún, Quitana Roo, Mexico Address:Plaza Pablo Riuz Picasso, 1 Torre Picasso, Planta 38, Madrid, Spain


Customer Service:
Cancun: 998-883-3143
Riviera Maya: 984-206-0038
USA-CAN: 1-855-326-0682
Mexico: 01-800-292-2738
Argentina: 0800-122-0384
Brazil: 0-800-892-3371
Venezuela: 0800-162-7384
Colombia: 01-800-952-0705
Spain: 900-965-224

eMail: customerservice@experienciasxcaret.com.mx

Monday to Friday: 7:00 a.m. a 9:00 p.m. // Weekends: 7:00 a.m. a 9:00 p.m. CST